What is ISO 20000 Certification?

ISO 20000 is an internationally recognized standard that sets the requirements for an organization’s IT service management (ITSM) system. ITSM involves the planning, designing, delivering, operating, and controlling of IT services. The standard aims to enhance the delivery of IT services by establishing a comprehensive and coordinated approach to managing processes, people, and technology.

ISO 20000 certification serves as validation that an organization’s ITSM system meets the standard’s requirements. It demonstrates the organization’s commitment to providing effective and high-quality IT services. By obtaining ISO 20000 certification, organizations showcase their dedication to continuous improvement in IT service management practices, instilling trust in customers and stakeholders.

Why Get ISO 20000 Certification?

ISO 20000, as the global standard for IT Service Management, offers a framework for businesses to plan, implement, operate, monitor, review, and continuously improve their IT Service Management systems. It incorporates best practices from international experts and supports businesses in enhancing their service delivery.

Certification to ISO 20000 enables organizations to showcase their commitment to excellence in IT Service Management, granting them a competitive edge in the market. It demonstrates their adherence to internationally recognized standards, which is often a requirement for winning new contracts, as many organizations now prioritize suppliers with ISO 20000 certification.

Benefits of ISO 20000 Certification

1. Enhanced IT Service Management Practices: ISO 20000 helps improve overall IT service management practices, providing a framework for more efficient and effective operations.
2. Effective Service Delivery Structure: Certification enables the establishment of an effective service delivery structure with clear roles and responsibilities, ensuring smooth and coordinated operations.
3. Meeting Service-Level Commitments and Continual Improvement: ISO 20000 supports organizations in meeting their service-level commitments and offers a means for continual improvement in IT service delivery.
4. Performance Benchmark and Compliance: The standard provides a benchmark to measure IT performance and assess compliance with internationally recognized standards.
5. Controlled and Consistent IT Service Changes: Certification helps organizations manage changes to their IT services in a controlled and consistent manner, reducing risks associated with change implementation.
6. Risk Management for IT Services: ISO 20000 establishes a systematic approach to identify and address potential risks related to IT services, enabling proactive risk management.

These benefits highlight how ISO 20000 certification enhances IT service management practices, ensures effective service delivery, supports continual improvement, benchmarks performance, manages IT service changes, and mitigates risks.

Which Organizations Can Apply?

• IT service providers, whether they offer services to external clients or within their organization.
• In-house IT departments within businesses that manage and deliver IT services to support their operations.
• Businesses that outsource all or part of their IT operations to external service providers.
• Service organizations that offer specialized IT services to clients.

The certification is not limited by the size or sector of the organization. Whether it’s a small IT service provider, a large enterprise with an in-house IT department, or a service organization catering to diverse clients, ISO 20000 certification can be pursued to demonstrate compliance with the standard’s requirements and showcase a commitment to effective IT service management.

ISO 20000 Certification Process via IBC

1. Make an Enquiry: First, you need to make an inquiry with IBC. You can do this by filling out the online form or contacting us by phone or email.
2. Receive a Quote: Once we have received your enquiry, one of our business coordinators will contact you to discuss your specific requirements and provide you with a customized quote.
3. Sign the Contract: If you decide to proceed with certification, you will need to sign a contract with IBC. This contract will outline the scope of certification, the fees, and the terms and conditions.
4. Audit Plan: Once your application has been approved, an ISO 20000 audit checklist will be developed. This audit checklist will be used to assess your compliance with the requirements of ISO 20000.
5. Audit: A team of ISO 20000 auditors will conduct on-site audits at your organization to assess your compliance with the requirements of ISO 20000.
6. Issue Certificate: If the assessor determines that your organization meets all the requirements of the standard, ISO 20000 certification will be issued.

ISO 20000 Audit Checklist

The ISO 20000 audit checklist is a comprehensive tool that outlines the specific areas to be audited for compliance with the ISO 20000 standard. It encompasses both operational and technical aspects of an organization’s IT service management system. The checklist is designed to support both internal and external auditors in conducting audits to assess conformity with the standard’s requirements. It provides a structured approach to review various components, processes, and controls within the IT service management system, ensuring comprehensive coverage and evaluation of compliance.

Why Choose IBC for ISO 20000 Certification?

If you’re ready to embark on your ISO 20000 certification journey, we encourage you to contact us today. As a leading certification body, we have the expertise and experience to guide you through the process. Our team will provide you with the necessary support, including access to the ISO 20000 audit checklist and other resources, to ensure a successful certification outcome. Don’t hesitate to reach out to us and take the first step towards ISO 20000 certification.